SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels.
Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.
The only help desk software you'll ever need.
SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.
The cornerstone of your help desk
Reliable issue tracking starts with an email ticketing system that centralizes customer communication. In addition, your help desk should deliver robust reporting on, and management of, the questions and comments that are made across all departments and agents. SmarterTrack delivers that and much more.
Whether on desktop or mobile, SmarterTrack's robust help desk software helps ensure that nothing falls through the cracks and that issues are addressed quickly, reliably and professionally.
Use SmarterTrack for ALL customer communication
SmarterTrack can centralize all of your communication channels in one location! This means you can see the complete history of a customer, including all of the email exchanges you've had with them, all of their live chats, their survey history, the amount of time you've spent working with them and so much more.
With all of this information at your fingertips, you will be better equipped to deliver exceptional customer service with a personal touch.
Gain greater insights
More than 70 pre-defined summary and trend reports give you the information needed to uncover problems, establish policies and accurately measure results. With all of your communications incorporated in one platform, you can correlate all of your data together to truly understand company and employee performances, along with customer satisfaction.